AIRPORT GROUND STAFF COURSE - ONLINE

DIPLOMA IN AIRPORT GROUND STAFF MANAGEMENT

Airport Ground staff are the first people who take care of their passengers in the initial stage. They must ensure the passenger’s safety and comfort by issuing tickets and taking care of their luggage at Airport until they enter into Flight. The main duties of Ground staff are welcoming their passengers, issuing tickets, Boarding Pass, managing their luggage, and assisting disabled people & children. The Ground staff is always multi-taskers, who should have excellent behavioral skills to provide excellent customer service inside the airport terminal.

Eligibility Criteria:

Qualification: Minimum  +2 or Graduate with good communication skills. Normal eyesight.
 Age: 18-25 Years

Course Duration: 2-3 Months

Ground Staff Job & Promotion Opportunity

• Salary Range: 12k to 25k for freshers. Gradually increase to 2.5L for Sr.Managers (Based on Domestic/ international Airlines and Ground handling Companies)
•  Job Titles: Customer Service Asst – Senior Customer Service Officer – Supervisor – Airline Manager – Airport Manager – Regional Airport Manager – General Manager.

Ground Handling has three categories, Customer Service, Ramp Service & Maintenance.Ground staff is assigned to these duties based on their skills. Ground staff responsibility starts from check-in to sending the passenger to flight. Each & every airline operator has created their own job responsibility for ground staff. So we will see some of the basic responsibility which is common in the industry.