Air India Gears Up for Cargo Growth 

July 08,2024

<strong>Air India Gears Up for Cargo Growth&nbsp;</strong>

India’s Leading Airline “Air India” Gears Up for Cargo Growth with  iCargo Software

India’s Leading Airline “Air India has selected IBS Software, a worldwide leader in SaaS solutions for the travel industry, to digitally transform its expanding air cargo operations. This strategic partnership marks a significant step in Air India’s commitment to technological advancement and operational efficiency.

iCargo Platform Selection

1. Purpose and Benefits of  iCargo:
Air India has chosen IBS Software’s iCargo solution to support its growth plan and commitment to the airline’s ongoing digital transformation. The fully integrated iCargo solution will enable Air India to digitize end-to-end cargo management, allowing seamless integration of numerous cargo operations, from sales to billing within a single, integrated platform. This will empower Air India to streamline processes and enhance decision-making capabilities.

2. iCargo Timing and Implementation:
The first end-to-end implementation of iCargo is slated for delivery within nine months from the project’s start, promising immediate business benefits to Air India. Subsequent phases will introduce incremental value-added capabilities, further enhancing Air India’s cargo capabilities.

AIR INDIA: Leadership Insights

Chief Commercial and Transformation Officer at Air India, Mr. Nipun Aggarwal, stated: “Air India is on a transformation journey to not only reaffirm its position as a global leader in aviation but also to establish foundations for future growth. Air cargo is one of the key drivers of our roadmap for future growth, and technology will be at the core of it.”

About Air India

Founded by the legendary JRD Tata, Air India pioneered India’s aviation sector. Since its first flight on October 15, 1932, Air India has built an extensive domestic network with non-stop flights to cities around the world, across the USA, Canada, UK, Europe, Far-East, South-East Asia, Australia, and the Gulf. After 69 years as a government-owned enterprise, Air India and Air India Express were welcomed back into the Tata group in January 2022.

1. Transformation Roadmap:
Air India is navigating through a major five-year transformation roadmap under the aegis of Vihaan.AI, with an ambition to become a world-class airline with an Indian heart. The first phase of this transformation, the taxi phase, was recently concluded and focused on fixing the basics. These included returning to service many long-grounded aircraft, adding talent across flying and ground functions, rapidly upgrading technology, and strengthening customer care initiatives.

2. Global Connectivity:
A member of Star Alliance, the largest global airline consortium of leading international airlines, Air India offers seamless connectivity and facilities to passengers worldwide.


Air India’s partnership with IBS Software for the iCargo platform marks a significant milestone in the airline’s digital transformation journey. This collaboration enhances Air India’s cargo operations and sets the stage for future growth and technological advancement in the Indian aviation sector.

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