Verbal Communication Skills ,Written Communication Skill
Non-Verbal (Body Language) Communication Skills, Listening Skills
Choosing a Career, How to Hunt for a Job
Making Great Resumes and Designing Cover Letters
Power Dressing, Body Language at Interviews
Answering Frequently Asked Questions, Group Discussions
Follow Up Procedures
Meetings and Mannerisms
Problem Solving & Conflict Resolution
Dealing with Irate Customers
Campus placements play a major role in shaping up the career goals of students. It is the dream of every engineering student to get placed in a top organization visiting their campus for recruitment. Recruiters visiting engineering colleges seek for candidates who are ready for the industry and have the etiquettes necessary for the corporate world.
During campus placements, recruiters test for an array of skill sets in their potential employees. In addition to being knowledgeable in their core subjects, students should also possess great aptitude, reasoning and soft skills.
Our Placement Training course helps students enhance their employability skills.
PTC conducts training programs for Customer care staff and for Managers in various Companies " CUSTOMER SERVICE EXCELLENCE" 3 full day training programs:
Punctuality and availability at the desk., Greeting the customer, Personal grooming
Reassuring the customer, Front office mistakes handling, Personal care and attention
Handling complaints, Job knowledge excellence, Establishing rapport
Art of listening, Tone of voice, Art and language of communication
Body language and Eye to Eye contact, Barriers to communication
Telephone etiquettes ,How to put questions, Referring matters to another desk
How to treat customers on importance, Dealing with High profile clients, Dealing with angry and difficult customer
Helping customers decide, Dealing with people with special needs, Good and Bad manners
WITH LOT OF ACTIVITIES, DISCUSSION , VIDEO , ROLE PLAY etc